Terms & Conditions
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STANDARD CONDITIONS OF CONTRACT – Consultancy Services
STANDARD CONDITIONS OF CONTRACT – Consultancy Services
Terms & Conditions of Appointment for All Services
1. Definitions
1.1 “NOVA” means NOVA Acoustics Ltd (company details as stated in the Proposal).
1.2 “Client” means the business entity instructing NOVA.
1.3 “Contract” means the Proposal, these Terms & Conditions, the Booking Confirmation, and any agreed Variations.
1.4 “Proposal” means NOVA’s written quotation, fee proposal or appointment letter including the scope, assumptions, exclusions, programme and fees.
1.5 “Booking Confirmation” means NOVA’s written confirmation of the agreed Services issued prior to commencement.
1.6 “Services” means the consultancy, testing, monitoring and advisory services expressly described in the Proposal and/or Booking Confirmation.
1.7 “Deliverables” means all outputs produced by NOVA including reports, measurements, calculations, drawings, models, specifications, test results and correspondence.
1.8 “Client Materials” means all information provided by or on behalf of the Client, including drawings, specifications, layouts, operational data and thirdparty reports.
1.9 “Variation” means any agreed change to the Services, scope, assumptions, Deliverables, programme or fees, confirmed in writing (email sufficient).
2. Contract Formation, Precedence and Exclusion of Client Terms
2.1 A Contract is formed when the Client accepts the Proposal, issues a purchase order referencing it, or instructs NOVA to commence the Services.
2.2 These Terms & Conditions apply to the exclusion of all other terms, including any Client purchase order, framework or portal terms, unless expressly accepted in writing and signed by a Director of NOVA.
2.3 In the event of conflict, the order of precedence shall be:
- Proposal (including scope, assumptions and exclusions);
- Booking Confirmation;
- These Terms & Conditions;
- Any reliance letter issued by NOVA.
3. Consultancy and Testing Services (General)
3.1 Subject to receipt of the Client’s acceptance and payment of the agreed fees, NOVA shall provide the Services described in the Proposal and/or Booking Confirmation using reasonable skill and care expected of a competent UK acoustics consultancy.
3.2 All Services shall be undertaken by, or under the supervision of, suitably qualified and experienced personnel. Where applicable, personnel shall hold relevant industry accreditations. Evidence of qualifications or accreditations may be provided upon reasonable request.
3.3 All test equipment used by NOVA is regularly serviced, tested and calibrated in accordance with applicable accreditation requirements and recognised industry standards.
3.4 By prior agreement, the Client or its appointed representative may attend and witness testing.
3.5 Unless otherwise agreed in writing, NOVA’s normal working hours are 09:00 – 17:00, Monday to Friday (excluding public holidays). Where attendance extends beyond these hours through no fault of NOVA, additional time shall be charged at the agreed hourly rates and may attract an outofhours surcharge as stated in the Proposal.
3.6 NOVA shall exercise independent professional judgement in planning, executing and reporting the Services. The Client shall not attempt to influence test procedures, results or professional opinions.
4. Scope Control and Exclusions
4.1 Only the Services expressly stated in the Proposal and/or Booking Confirmation are included. All other services are excluded unless agreed as a Variation.
4.2 Unless expressly included, NOVA does not provide legal or planning advice, CDM Principal Designer services, project management, contractor supervision, structural or MEP design, environmental permitting advice, or certification beyond stated tests.
4.3 Acoustic outcomes are dependent on design, materials, workmanship, installation quality and operational behaviour, all of which are outside NOVA’s control.
5. Client Obligations (All Services)
5.1 The Client shall ensure that all Client Materials are accurate, complete and not misleading.
5.2 Where testing is required, the Client shall provide a full set of drawings (plans, elevations and sections) no later than seven (7) working days prior to the agreed test date unless otherwise agreed.
5.3 The Client shall ensure that the owner and/or occupier of the premises maintains adequate insurance to cover:
- injury to NOVA personnel;
- loss of or damage to NOVA equipment or property; and
- injury to, or damage to the property of, third parties.
5.4 The Client is responsible for obtaining all permissions, permits and consents necessary to allow NOVA unrestricted access to all relevant areas of the site.
5.5 The Client shall ensure the Site Manager and all relevant contractors are informed of the scheduled Services and any restrictions on site operations. Delays caused by site activities beyond the agreed duration shall be chargeable at the agreed hourly rates and may attract an outofhours surcharge of +25%.
5.6 The Client shall provide at least two (2) uninterrupted 240V mains power sockets within 20 metres of the test location.
5.7 Suitable parking for a small vantype vehicle shall be provided. Any parking charges, penalties or fines incurred shall be payable by the Client.
5.8 The Client shall ensure the site is fully prepared in accordance with NOVA’s Site Readiness Checklist. If the site is not suitably prepared, NOVA may carry out limited preparatory works (where safe) at additional cost or deem the site unready and charge the full quoted fee.
6. Surveys, Monitoring and Testing Limitations
6.1 Testing and monitoring are subject to environmental, operational and access constraints including weather, background noise, representative periods and site conditions.
6.2 Measurement uncertainty applies to all tests. NOVA does not warrant that testing captures worstcase conditions unless expressly stated.
6.3 Reattendance, aborted visits or repeat testing due to access issues, site readiness or Client changes shall be chargeable.
7.1 Unless instructed otherwise in writing, NOVA shall determine the quantity of walls and/or floors to be tested in accordance with the current edition of Approved Document E.
7.2 The Client is responsible for confirming that the quoted test quantities are acceptable to the relevant Building Control Body or Approved Inspector.
7.3 Additional testing requested by Building Control beyond statutory requirements shall be treated as additional Services and charged at the quoted rates.
7.4 Failed tests indicating noncompliance may require retesting, which shall be chargeable at the same rates. Any discount is at NOVA’s sole discretion. Retests will only be scheduled once original fees are paid in full.
7.5 Sound insulation consultancy does not guarantee compliance or performance. NOVA accepts no liability for the built performance of walls or floors.
7.6 7.NOVA Acoustics Ltd holds United Kingdom Accreditation Service (UKAS) accreditation for sound insulation testing undertaken in accordance with Approved Document E of the Building Regulations, under accreditation schedule reference number 8568.
7.7 UKAS accreditation applies only to sound insulation testing activities that are explicitly stated in the Proposal, Booking Confirmation and/or test report as being conducted under UKAS accreditation.
7.8 Any testing, measurements, inspections or reports that are not expressly identified as UKAS-accredited testing are undertaken on a non-accredited basis.
7.9 NOVA’s UKAS accreditation does not extend to, and shall not be deemed to cover, any of the following unless expressly stated otherwise in writing:
- acoustic design advice;
- sound insulation consultancy;
noise surveys or environmental noise assessments; - vibration monitoring or assessment;
- modelling, calculations or predictive assessments; or
- general acoustic consultancy services.
8. Acoustic Consultancy and Noise Survey Services
8.1 Consultancy and noise surveys are undertaken in accordance with an agreed written scope of work.
8.2 Any work requested outside the agreed scope constitutes a Variation and shall be subject to additional fees.
8.3 Where reports are intended for submission to a Local Authority or Environmental Health Officer, the Client is responsible for confirming scope acceptability. Acceptance without such confirmation is at the Client’s risk.
8.4 Any requests for amendments, clarifications or alterations to acoustic consultancy services, noise surveys or technical reports must be made within thirty (30) days of the report issue date. Amendments requested after this period shall be treated as additional Services and shall be chargeable at NOVA’s prevailing rates.
8.5 Amendments or revisions are undertaken at NOVA’s discretion and may be subject to additional fees.
8.6 Unless otherwise agreed, final reports shall be issued within 28 days of completing environmental measurements.
9. Air Tightness Testing
Residential Dwellings
9.1 The Client shall provide the target air permeability value (SAP/SBEM or specification) at least two (2) working days prior to testing. If not provided, NOVA shall test against the default 10 m³/hour/m² limit under Part L.
Commercial Buildings
9.2 The Client shall ensure full compliance with the Site Readiness Checklist. Temporary sealing consumables shall be chargeable.
9.3 NOVA may deem the premises unready for testing and charge the full quoted fee where preparation is inadequate.
10. Fees, Payment and Cancellation
10.1 Fees are as stated in the Proposal. NOVA may require advance or mobilisation payments.
10.2 Invoices are payable within 30 days of invoice date. NOVA may charge statutory interest and recovery costs on overdue sums.
10.3 NOVA may suspend Services for nonpayment.
10.4 Cancellation or postponement charges apply:
- ≥7 working days’ notice: no cost;
- 4 – 7 working days: 50% of fee;
- 3 working days or aborted visit: 100% of affected fee plus costs.
11. Deliverables, Reliance and Intellectual Property
11.1 Draft Deliverables are for review only and must not be relied upon.
11.2 Deliverables are prepared solely for the Client, site and stated purpose. No thirdparty reliance is permitted without a NOVA reliance letter.
11.3 NOVA retains all intellectual property. A licence to use Deliverables is granted only upon full payment.
11.4 Unauthorised use, reliance or modification of Deliverables is at the Client’s risk and indemnified by the Client.
12. Liability and Insurance
12.1 NOVA’s total aggregate liability shall be limited to the greater of £1million;
12.2 NOVA shall not be liable for indirect or consequential loss, loss of profit, loss of revenue or delay damages.
12.3 NOVA maintains professional indemnity insurance appropriate to its business.
13. Suspension and Termination
13.1 NOVA may suspend Services for nonpayment, unsafe site conditions or Client breach.
13.2 Either party may terminate on 14 days’ written notice.
13.3 On termination, the Client shall pay for all Services performed, committed costs and applicable cancellation fees.
14. Confidentiality, Data Protection and Publicity
14.1 Each party shall keep confidential all confidential information received.
14.2 Each party shall comply with applicable UK data protection legislation.
14.3 NOVA may reference the Client and project in marketing materials unless the Client objects in writing.
15. Governing Law and Jurisdiction
15.1 This Contract shall be governed by the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction.
STANDARD CONDITIONS OF CONTRACT – Product Sales & Installations
Terms & Conditions of Appointment for Soundproofing and Acoustic Panel Product Sales
1. Definitions
- “NOVA / We / Us / Our”: NOVA Acoustics
- “Customer / You”: the purchaser of Goods and/or Services.
- “Consumer”: an individual acting outside their trade or profession.
- “Business Customer”: any purchaser acting in the course of business.
- “Goods”: acoustic products including panels, baffles, rafts, fixings, trims.
- “Services”: installation, fitting, surveys, handling, and associated works.
- “Bespoke / Made-to-Order”: Goods manufactured or produced to the Customer’s specification.
2. Application of Terms
2.1 These Terms apply to all quotations, orders, and contracts with NOVA Acoustics. 2.2 No other terms apply unless agreed in writing by NOVA Acoustics.
3. Quotations & Contract Formation
3.1 Quotations are valid for 30 days unless stated otherwise. 3.2 A binding contract is formed when:
- We confirm the order in writing; or
- Payment is received (in whole or part).
4. E-Commerce Orders
This section applies to all orders placed via the NOVA Acoustics website, online checkout, email, or any other electronic ordering system (“E-commerce Orders”).
These terms apply in addition to the general Terms & Conditions and prevail in the event of conflict for E-commerce Orders.
4.1 Online Product Information
- All product descriptions, images, illustrations, colours, dimensions, and performance data displayed online are for guidance only.
- Acoustic products may vary in appearance due to lighting conditions, material batches, manufacturing tolerances, and screen display differences.
- NOVA Acoustics reserves the right to amend product specifications, descriptions, and pricing at any time prior to order acceptance.
4.2 Order Process & Acceptance
- An order placed via the website or other electronic means constitutes an offer to purchase Goods. A legally binding contract is formed only when:
- Payment has been received in full; and
- NOVA Acoustics issues an order confirmation or commences manufacture.
- NOVA Acoustics reserves the right to decline or cancel any order prior to acceptance, including (but not limited to) pricing errors, stock issues, or specification anomalies.
4.3 Pricing & Payment
- All prices are shown exclusive of VAT unless stated otherwise.
- For all product-only E-commerce orders, 100% payment is required prior to dispatch.
- Orders will not be manufactured, released, or dispatched until payment has been received in cleared funds.
- By ordering online, you confirm that you are authorised to use the payment method provided and that information supplied is accurate. We use secure payment gateways.
4.4 Bespoke / Made-to-Order Products
- All acoustic panel products sold via the NOVA Acoustics website are bespoke and made to order, unless explicitly stated otherwise in writing.
- Bespoke products are manufactured to the Customer’s individual specification and cannot be cancelled, returned, refunded, or exchanged once an order has been placed and accepted.
- This applies to both Consumers and Business Customers and includes (but is not limited to) products customised by:
- Size or shape
- Fabric, colour, finish, or print
- Fire rating or acoustic performance
- Edge detail or fixing method
- This does not affect statutory rights where Goods are faulty or not as described.
4.5 Consumer Cancellation Rights (Online Orders)
- Consumers may have a statutory right to cancel non-bespoke Goods ordered online within the applicable legal cancellation period.
- Cancellation rights do not apply to bespoke or made-to-order acoustic products.
- Where cancellation rights apply, the Customer must notify NOVA Acoustics clearly in writing.
4.6 Delivery & Lead Times
- Lead times are indicative only and will be confirmed at the point of sale.
- Delivery dates are estimates and not guaranteed.
- NOVA Acoustics is not responsible for delays caused by manufacturing schedules, couriers, suppliers, or events beyond its reasonable control.
4.7 Delivery, Inspection & Acceptance
- For product-only E-commerce orders, acceptance of Goods occurs upon acceptance of delivery from the courier.
- The Customer must inspect Goods immediately upon delivery and before signing for or accepting the delivery.
- Acceptance of delivery constitutes confirmation that the Goods are:
- Complete; and
- Free from visible defects or damage at the time of delivery.
- Any visible damage or shortages must be:
- Noted on the courier documentation at the time of delivery; and
- Reported to NOVA Acoustics in writing within a reasonable time.
- Failure to do so may invalidate any claim.
4.8 Returns & Refunds
- Returns are not accepted for bespoke or made-to-order Goods.
- Where returns are permitted by law for non-bespoke Goods, items must be unused, uninstalled, and returned in their original condition and packaging.
- Refunds will be processed in accordance with applicable legal requirements.
4.9 Risk & Title
- Risk in the Goods passes to the Customer upon delivery.
- Title to Goods may remain with NOVA Acoustics until full payment has been received.
4.10 Website Availability
- NOVA Acoustics does not guarantee uninterrupted access to its website and shall not be liable for downtime, technical issues, or ordering interruptions.
5. Specifications & Site Information
5.1 The Customer is responsible for providing accurate dimensions, site details, and constraints. 5.2 Drawings, visuals, and renders are indicative unless confirmed as final specifications. 5.3 We are not responsible for errors caused by incorrect information supplied by the Customer.
6. Returns and Cancellation Policy
6.1 All acoustic panel products supplied by NOVA Acoustics are bespoke and made to order, unless expressly stated otherwise in writing.
6.2 Bespoke acoustic panels are manufactured to individual requirements including (but not limited to) size, fabric, colour, finish, print, fire rating, and layout.
6.3 Once an order is confirmed and payment received, bespoke acoustic panel products cannot be cancelled, returned, refunded, or exchanged, for both Consumers and Business Customers.
6.4 This clause does not affect statutory rights where Goods are faulty or not as described.
6.5 We will accept returns for non-custom and resalable Products returned at your cost, provided they are returned in their original condition and in resaleable packaging. A restocking and handling fee of 25% of the purchase price will apply.
7. Consumer Cancellation Rights
7.1 Where applicable, Consumers may have statutory cancellation rights for non-bespoke goods only. 7.2 Cancellation rights do not apply to bespoke or made-to-order acoustic products. 7.3 Where installation services begin at the Consumer’s request during any applicable cancellation period, the Consumer agrees to pay for work carried out.
8. Pricing & VAT
8.1 Prices are as quoted and exclude VAT unless stated otherwise.
8.2 Any changes to scope, specification, access, or programme constitute a variation and may affect price and lead time.
8.3 Prices and product availability are subject to change without notice. We may revise pricing where errors have occurred or where supplier cost increases happen prior to dispatch.
9. Payment Terms
9.1 Product-only sales:
100% payment is required prior to dispatch. Goods will not be manufactured, released, or shipped until payment is received in full.
9.2 Supply & installation projects: Payment terms will be as stated in the quotation or order confirmation.
9.3 Late payment may delay manufacture, delivery, or installation.
9.4 NOVA Acoustics reserves the right to retain title to Goods until full payment is received.
10. Lead Times & Delivery
10.1 Lead times are indicative only and advised at the point of sale.
10.2 Lead times vary depending on specification, volume, and supplier schedules.
10.3 NOVA Acoustics is not liable for delays outside its reasonable control.
10.4 You agree to pay for any extra costs incurred due to your instructions or lack of instructions, delays in taking delivery, or other acts/omissions by you or your agents.
11. Installation Services
11.1 Installation dates are provisional and subject to:
- Site readiness
- Access availability
- Full payment being received
11.2 The Customer must provide safe access, suitable working conditions, and clear installation areas.
11.3 Abortive visits or delays caused by site issues may be chargeable.
12. Installation Warranty – Exclusion
12.1 NOVA Acoustics carries out installation services with reasonable care and skill. Minor cosmetic variations or issues that do not materially affect performance do not constitute defects.
12.2 No warranty or guarantee is provided in respect of installation works, except where required by law.
12.3 Manufacturer warranties apply to products only and exclude installation.
12.4 NOVA Acoustics accepts no liability for installation issues caused by:
- Substrate failure
- Structural movement
- Moisture or humidity
- Hidden services
- Third-party interference
12.5 Installation Completion & Acceptance: Installation works shall be deemed complete on practical completion of the works at site.
12.6 Defect Notification Period: The Customer must notify NOVA Acoustics in writing within 7 days of installation completion of any alleged defects in installation workmanship.
12.7 Inspection Responsibility: The Customer is responsible for inspecting installation works promptly following completion.
12.8 Late Notification – Any defects, issues, or concerns notified after the 7-day period shall not be covered and any remedial works will be chargeable at NOVA Acoustics’ prevailing rates.
12.9 Exclusions: This clause does not apply to defects arising from:
- Misuse or damage after installation
- Third-party interference
- Structural movement
- Environmental conditions
- Failure of substrates or building fabric
13. Inspection & Defects
13.1 For orders where Goods are supplied without installation, acceptance of the Goods shall be deemed to occur upon delivery and acceptance from the courier at the delivery address.
13.2 Inspection on Delivery: The Customer is responsible for inspecting Goods immediately upon delivery and before signing for or accepting delivery from the courier.
13.3 Remedies for faulty Goods are limited to repair, replacement, or refund in accordance with applicable law.
13.4 Deemed Acceptance: Acceptance of the delivery from the courier shall constitute confirmation that:
- The Goods have been received in satisfactory condition; and
- The Goods are not visibly defective, damaged, or incomplete at the time of delivery.
13.5 Courier Damage or Shortages: Any visible damage, defects, or shortages must be:
- Noted on the courier’s delivery documentation at the time of delivery; and
- Reported to NOVA Acoustics in writing within a reasonable time.
- Failure to do so may result in the claim being rejected.
14. Colour, Finish & Tolerances
14.1 Colour variation may occur due to lighting, material batches, or finishes.
14.2 Minor tolerances are acceptable within industry standards.
15. Product Suitability / No Implied Warranty
15.1 All descriptions/specifications are given in good faith but do not constitute a sale by description. We do not guarantee Products are suitable for any particular purpose; you must assess suitability yourself.
16. Limitation of Liability
16.1 Nothing limits liability for death or personal injury caused by negligence or fraud.
16.2 For Business Customers, liability is limited to the contract value.
16.3 NOVA Acoustics is not liable for indirect or consequential losses.
17. Intellectual Property
17.1 All designs and documentation remain the property of NOVA Acoustics.
17.2 Customers supplying artwork confirm they own the rights to use it.
18. Force Majeure
NOVA Acoustics is not liable for events beyond its reasonable control.
19. Governing Law
These Terms are governed by the laws of England & Wales.
STANDARD CONDITIONS OF CONTRACT – Hire & Monitoring Services
Terms & Conditions of Appointment for Hire of Noise, Vibration and Dust Monitoring Equipment
1. Support & Service Availability
NOVA Acoustics provides technical support during normal UK working hours, Monday to Friday, excluding public holidays. Support outside these hours may be available by prior agreement and may incur additional charges.
2. Power & Utilities
- Monitoring systems normally require a reliable mains electrical supply (110V or 230V) located close to the agreed installation point.
- Where alternative power arrangements (battery, solar or hybrid systems) are required, these must be agreed in writing prior to installation.
3. Battery-Powered Systems
Where monitoring equipment operates using batteries or hybrid power:
- Responsibility for battery charging or replacement rests with the Client unless expressly included within a managed service package.
- Batteries must not be left in a fully discharged state. Battery units may be heavy and must be handled safely. Any site attendance required due to depleted batteries or improper handling shall be chargeable.
4. Calibration & Equipment Performance
All monitoring equipment supplied by NOVA Acoustics is calibrated prior to deployment in accordance with relevant standards. For extended or long-term monitoring deployments:
- Periodic recalibration may be required.
- Any servicing, verification or recalibration visits during the monitoring period are chargeable unless included in the agreed service scope.
5. Equipment Condition & Exclusions
NOVA Acoustics is not responsible for faults or performance issues arising from:
- Inadequate or unstable power supply
- Physical damage, vandalism or environmental exposure
- Unauthorised movement or interference
- Loss of communications or network connectivity
- Normal wear items unless otherwise agreed
6. Data Platforms & Online Access
- Access to online dashboards, alerts and reporting platforms is provided only while the monitoring service remains active and accounts are up to date.
- Where payment is overdue, NOVA Acoustics reserves the right to suspend platform access without liability.
7. Quotations & Availability
All quotations are valid for a limited period and remain subject to equipment availability, site conditions and project constraints at the time of confirmation.
8. Installation & Site Readiness
Installation and removal dates must be agreed in advance. The Client is responsible for ensuring that:
- Installation locations are safe and accessible
- All permissions and consents are in place
- Suitable mounting points are available
- Equipment is protected from accidental or deliberate interference
- Abortive or delayed visits caused by inadequate site readiness may be charged.
9. Equipment Use & Interference
- Monitoring equipment must not be moved, altered or tampered with without written approval from NOVA Acoustics.
- Any costs arising from unauthorised interference, power interruption or damage shall be recoverable from the Client.
10. Monitoring Period & Charges
- The monitoring hire period commences upon installation or dispatch and continues until the equipment is formally removed or returned.
- Charges apply continuously throughout this period, including weekends and public holidays, unless otherwise agreed.
11. Delivery, Returns & Packaging
- Where equipment is returned by the Client, it must be suitably packaged to prevent damage in transit.
- Damage resulting from poor packaging or handling will be charged. Any missing or defective items must be reported promptly following delivery.
12. Data Availability & Limitations
- NOVA Acoustics endeavours to maintain consistent data capture and platform availability but cannot guarantee uninterrupted service.
- Data interruptions may occur due to factors beyond NOVA Acoustics’ control, including power loss, signal coverage, site activity or third-party actions.
13. Reporting & Interpretation
- Standard data access and reporting are included where agreed.
- Additional reporting, interpretation or bespoke analysis is available at additional cost.
- Monitoring data should be interpreted in the context of site conditions and project activities.
14. Fees & Additional Costs
In addition to agreed hire charges, NOVA Acoustics may charge for:
- Failed or aborted visits
- Additional site attendance
- Equipment damage, loss or theft
- Battery servicing not included within the service
- Additional consultancy or reporting beyond scope
15. Risk, Insurance & Responsibility
From the point of installation or delivery, the Client assumes responsibility for:
- Equipment security
- Physical protection
- Stable power supply
- Preventing unauthorised access
- The Client is liable for loss or damage to equipment at full replacement value.
16. Indemnity
The Client shall indemnify NOVA Acoustics against claims or losses arising from unsafe site conditions, misuse of equipment, or unauthorised reliance on monitoring outputs.
17. Subcontracting
NOVA Acoustics may engage specialist subcontractors where appropriate and remains responsible for its own services only.
18. Force Majeure
NOVA Acoustics shall not be liable for delays or failures caused by events outside its reasonable control.
19. Termination
NOVA Acoustics may suspend or terminate services for non-payment or material breach. All outstanding charges remain payable up to the date of termination.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
PRIVACY POLICY
Last updated: 09/1/2026
1. Introduction
This Privacy Policy explains how NOVA Acoustics Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal data when you:
- Visit our website
- Contact us for acoustic consultancy services
- Purchase products from us
- Engage us for acoustic testing, surveys or professional services
- We are committed to protecting your privacy and complying with the
2. Data Controller
The data controller is: NOVA Acoustics Ltd Registered in England & Wales (Company No. 08884665) Registered office: Suite 4833 Unit 3a, 34-35 Hatton Garden, London, United Kingdom, EC1N 8DX Email: sales@novaacoustics.co.uk Telephone: 0113 322 7977
3. Personal Data We Collect
We may collect and process the following categories of personal data:
1. Identity & Contact Data
- Name
- Job title
- Company name
- Postal address
- Email address
- Telephone number
2. Transaction & Order Data
- Products purchased
Order and delivery details - Billing information
- Returns and refund records
- Products purchased
3. Project & Consultancy Data
- Site addresses
- Project details provided by you
- Drawings, specifications and documentation supplied by you
- Photographs taken during site visits (where necessary for Services)
- Correspondence relating to projects or enquiries
4. Technical Data
- IP address
- Browser type and version
- Operating system
- Website usage data via cookies and analytics
- We do not intentionally collect special category (sensitive) personal data.
4. How We Collect Personal Data
We collect personal data when you:
- Submit an enquiry or contact form
- Request a quotation
- Place an order for Products
- Engage us for Services
- Communicate with us by email or telephone
- Use our website (via cookies and similar technologies)
5. How We Use Your Personal Data
We use personal data for the following purposes:
- To respond to enquiries and provide quotations
- To supply acoustic consultancy services and testing
- To process and fulfil product orders
- To arrange deliveries and site visits
- To manage accounts, invoicing and payments
- To comply with legal and regulatory obligations
- To maintain internal records and audit trails
- To improve our website and services
- To send marketing communications where permitted
6. Lawful Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
- Contract – where processing is necessary to supply Products or Services
- Legitimate interests – for business administration, service improvement, fraud prevention and customer communication
- Legal obligation – for accounting, tax and regulatory compliance
- Consent – where required (e.g. marketing communications or non-essential cookies)
7. Data Sharing
We do not sell personal data. We may share personal data with:
- Delivery and logistics providers
- Payment processors and financial institutions
- IT, website hosting and email service providers
Professional advisers (accountants, insurers, legal advisers) - Regulatory or law enforcement authorities where legally required
8. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
9. Data Retention
We retain personal data only for as long as necessary:
- Enquiry data: typically up to 24 months
- Project and consultancy records: typically 6 years after project completion
- Financial and tax records: as required by HMRC
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. While we take reasonable precautions, no online transmission is entirely secure.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
12. Marketing Communications
We may send marketing communications to business contacts where permitted by law. You may opt out at any time by:
- Using the unsubscribe link in emails, or
- Contacting us directly
13. Cookies
Our website uses cookies and similar technologies. For detailed information, please see our Cookies Policy.
14. Complaints
If you have concerns about how we handle your personal data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: https://www.ico.org.uk
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
COOKIES POLICY
Last updated: 09/01/2026
1. Introduction
This Cookies Policy explains how NOVA Acoustics Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website. This policy should be read alongside our Privacy Policy, which explains how we collect and use personal data more generally. By using our website, you agree to the use of cookies in accordance with this Cookies Policy, subject to your cookie preferences.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website. Cookies are widely used to make websites work efficiently, improve user experience, and provide information to website owners.
Cookies may collect information such as:
- Your IP address
- Browser type and version
- Pages visited and time spent on the website
- Device and operating system information
3. Types of Cookies We Use
We use the following categories of cookies on our website:
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and cannot be switched off. They are required for core functionality, including:
- Website security
- Page navigation
- Form submissions
- Shopping basket and checkout functionality (where applicable)
3.2 Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced functionality, such as:
- Remembering user preferences
- Retaining session information
3.3 Analytical / Performance Cookies
These cookies help us understand how visitors use our website by collecting information anonymously, such as:
- Pages visited
- Time spent on the site
- How users navigate the website
This information helps us improve website performance, usability and content. We may use third-party analytics tools (such as Google Analytics or equivalent) for this purpose. Where required, analytical cookies are used only with your consent.
3.4 Marketing Cookies
We do not routinely use marketing or advertising cookies. If this changes in the future, we will update this policy and request your consent where required.
4. Third-Party Cookies
Some cookies may be set by third-party services integrated into our website, such as:
- Analytics providers
- Embedded content (e.g. maps or videos, where used)
5. Managing and Controlling Cookies
You can control and manage cookies in the following ways:
- Through our cookie consent banner (where applicable)
- By adjusting your browser settings to block or delete cookies
Most browsers allow you to:
- See what cookies you have
- Delete cookies
- Block cookies from specific websites
- Block all cookies
6. Cookies and Personal Data
Some cookies collect information that may be considered personal data under UK GDPR (such as IP addresses).
Any personal data collected through cookies is processed in accordance with our Privacy Policy, including details on:
- Lawful bases for processing
- Data sharing
- Data retention
- Your rights as a data subject
7. Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in law, technology or our website functionality. The most recent version will always be available on our website.
8. Contact Us
If you have any questions about our use of cookies, please contact:
NOVA Acoustics Ltd Email: sales@novaacoustics.co.uk Telephone: 0113 322 7977
WEBSITE TERMS OF USE POLICY
Last updated: 09/01/2026
1. Introduction
This Website Use Policy (“Terms of Use”) governs your access to and use of the website operated by NOVA Acoustics Ltd (“we”, “us”, “our”). By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree, you must not use this website.
2. About Us
This website is operated by:
NOVA Acoustics Ltd Registered in England & Wales (Company No. 08884665) Registered office: Suite 4833 Unit 3a, 34-35 Hatton Garden, London, United Kingdom, EC1N 8DX Email: sales@novaacoustics.co.uk Telephone: 0113 322 7977
3. Website Content and Purpose
3.1 The content on this website is provided for general information only.
3.2 Information relating to acoustic consultancy services, testing, surveys, products, or performance outcomes does not constitute professional advice or a binding offer.
3.3 Formal acoustic advice, services or product supply are provided only under a written quotation, proposal, order acknowledgement or contract.
4. Intellectual Property
1. All content on this website, including but not limited to:
- Text
- Images
- Drawings
- Reports
- Logos
- Branding
- Downloadable materials are owned by or licensed to NOVA Acoustics Ltd, unless stated otherwise.
2. You may:
- view pages on the website
- print or download extracts for personal or internal business use only
3. You must not:
- copy, reproduce, distribute or republish website content for commercial purposes
- modify or create derivative works from website content use website content without our prior written consent
5. Acceptable Use
You agree not to use this website:
- In any way that is unlawful or fraudulent
- To transmit or upload malicious code, viruses or harmful material
- To attempt unauthorised access to the website, server or databases
- To misuse contact forms or submit false or misleading information
- In a way that could damage, disable or impair the website or interfere with other users
6. Links to Third-Party Websites
6.1 This website may contain links to third-party websites for your convenience.
6.2 We have no control over the content or availability of third-party websites and accept no responsibility for them.
6.3 The inclusion of a link does not imply endorsement of the linked website.
7. Website Availability
7.1 We aim to ensure the website is available at all times but do not guarantee uninterrupted access.
7.2 We may suspend, withdraw or restrict access to the website at any time without notice for maintenance, updates or other reasons.
8. Limitation of Liability
8.1. Nothing in these Terms of Use limits or excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded under applicable law
8.2. Subject to clause 8.1, we shall not be liable for:
- any loss or damage arising from reliance on website content
- any indirect or consequential loss
- loss of business, profits, revenue or data
- website unavailability or technical issues
9. Privacy and Cookies
Your use of this website is also governed by our:
- Privacy Policy
- Cookies Policy
10. Changes to This Website Use Policy
We may update these Terms of Use from time to time. Any changes will take effect when published on the website.
Your continued use of the website constitutes acceptance of the updated Terms of Use.
11. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of England and Wales.
Any disputes arising in connection with the website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts of England and Wales.